Breakfix Maintenance from Columbus UK – Professional maintenance on a range of voice and IT systems and hardware, 24/7, 365 days a year.

Reasons to choose Breakfix Maintenance from Columbus UK

Engineering Workforce

300+ voice and data Breakfix Maintenance engineers capable of reaching 97.5% of the UK’s business community within the hour.

Scale

We leverage the largest provider of multi-vendor maintenance in the UK which has 22 national forward spares locations.

Flexibility

We offer six different Breakfix Maintenance service plans to meet your varying technical support requirements.

Hardware Exchanges

Columbus provides comprehensive service level agreements including a like-for-like swap on hardware if we cannot fix the issue.

Breakfix Maintenance from Columbus UK

Breakfix Maintenance from Columbus UK offers a robust and cost-effective solution covering phone system and IT hardware maintenance. Most organisations rely on an always-on IT and telecoms infrastructure and the effects of downtime can be very costly to businesses that rely on email, CRM, phone systems and other business applications and hardware that are managed in house. You simply cannot afford your technology to stop working.

In the event that you do have downtime, Columbus can help you. We offer a comprehensive set of Breakfix Maintenance services for a wide range of phone systems and IT hardware. The service will give you the peace of mind that if something does go wrong you can rely on Columbus to get you back up and running quickly and cost effectively.

Comprehensive Telephony and IT Support

Choose a Breakfix Maintenance package to suit your operational requirements and budget:

Standard Business Support

  • 24/7/365 service desk access hours
  • Monday to Friday cover (08:30-17:30)
  • 4 hour critical response time

Advanced Business Support

  • 24/7/365 service desk access hours
  • Monday to Sunday cover (08:30-17:30)
  • Bank Holidays included
  • 4 hour critical response time

Complete Voice

  • 24/7/365 service desk access hours
  • 24/7/365 cover
  • Bank Holidays included
  • 4 hour critical response time

Complete Voice Plus

  • 24/7/365 service desk access hours
  • 24/7/365 cover
  • Bank Holidays included
  • 1 hour critical response time
  • 4 hour engineer to site

Complete IT

  • 24/7/365 service desk access hours
  • 24/7/365 cover
  • Bank Holidays included
  • 4 hour critical response time
  • 4 hour engineer to site

Complete IT Plus

  • 24/7/365 service desk access hours
  • 24/7/365 cover
  • Bank Holidays included
  • 1 hour critical response time
  • 4 hour engineer to site
  • Next business day fix

Service Highlights

  • Largest provider of Multi-Vendor Maintenance in the UK
  • Over 300 Voice and Data Field Maintenance Engineers
  • Experienced and security cleared engineering teams
  • UK wide Geographical coverage
  • Capable of reaching 97.5% of the UK’s business community within the hour
  • National Forward Spares Locations
  • 6 Contracted Service Levels to suit all customer requirements
  • Like-for-Like swap on Hardware if we cannot fix the issue
  • Unlimited Vendor approved parts and Labour
  • Used/Faulty Parts recovery from site
  • No hidden charges
  • Fast and efficient fault resolution

Frequently Asked Questions

Which phone systems do you cover?

Avaya Index BT Inspiration LG GDK 100 Norstar Compact Siemens Hi-Path 3700
Avaya IP Office 401 BT Pathway LG IPECS Panasonic KXTDA Siemens Hi-Path 3750
Avaya IP Office 403 BT Renown LG LDK 20 Panasonic KXTDE Siemens Hi-Path 3800
Avaya IP Office 406 BT Revelation LG LDK 50 Panasonic KX-NCP 500/1000 Samsung OfficeServ 7030
Avaya IP Office 412 BT Versatility LG LDK 100 Panasonic NS700/1000 Samsung OfficeServ 7100
Avaya IP Office 500 Ericsson BP50 LG UCP Panasonic KX-TEA Samsung OfficeServ 7200
Avaya IP Office Server Edition Ericsson BP250 LG Emg80 Siemens Hi-Path 540 Samsung OfficeServ 7400
BCM 50 LG GDK 16 Mitel MIVO250 5000 Siemens Hi-Path 3300 Samsung DCS816
BCM 200 LG GDK 34i NEC XN120 Siemens Hi-Path 3350 Toshiba Strata CTX
BCM 400 LG GDK 20w NEC SL1100 Siemens Hi-Path 3500 Toshiba Strata CIX
BCM 450 LG GDK 186 Norstar Modular Siemens Hi-Path 3550 Toshiba DK280

What IT hardware and equipment do you cover?

Desktops Blade Server
Laptops Low Server (Wintel)
Blade Enclosure C3000 Medium Server (Wintel)
Blade Enclosure C7000 High Server (Wintel)
Dell Blade PowerEdge 1855/1955 Chassis UPS (<1 Kva)
Dell M1000e UPS (1-2 Kva)
Colour Laser Printer UPS (2-3 Kva)
Dot Matrix/Inkjet Printer Routers
Mono Printer Switches
Large MFP (Floorstanding) Access Points

What are your service levels?

Services Standard Business Support Advanced Business Support Complete Voice Complete IT Complete Voice Plus Complete IT Plus
Helpdesk Access Hours 24x7x365 24x7x365 24x7x365 24x7x365 24x7x365 24x7x365
Days of Cover Monday to Friday Monday to Sunday 24x7x365 24x7x365 24x7x365 24x7x365
Hours of Cover 08:30 – 17:30 08:30 – 17:30 24 hrs 24 hrs 24 hrs 24 hrs
Bank Holidays Excluded Included Included Included Included Included
Engineer on Site x x x 4 Clock Hours for P1 Incidents 4 Business Hours for all other Incidents 4 Clock Hours for P1 Incidents 4 Business Hours for all other Incidents 4 Clock Hours for P1 Incidents  4 Business Hours for all other Incidents
Next Business Day Fix x x x x x Included
Response Times
Priority 1 – Critical 4 Clock Hours 4 Clock Hours 4 Clock Hours 4 Clock Hours 1 Clock Hour 1 Clock Hour
Priority 2 – Major 6 Clock Hours 6 Clock Hours 6 Clock Hours 6 Clock Hours 6 Clock Hours 6 Clock Hours
Priority 3 – Minor 8  Business Hours 8  Business Hours 8  Business Hours 8  Business Hours 8  Business Hours 8  Business Hours
Priority 6 – Knowledge Request 5 Business Days 5 Business Days 5 Business Days 5 Business Days 5 Business Days 5 Business Days

Want to find out more about Columbus Breakfix Maintenance? Get in touch.

Columbus are very flexible in their approach to our demands, keeping control over our business connections, supporting our remote staff & providing us with a value for money service. The friendly efficient staff are always on hand to help when required.

Jerry GriffinFacilities Manager, PEI-Genesis UK Ltd

We originally approached Columbus to help us fill the gaps in our inbound solutions portfolio. Due to their fantastic support, customer service and willingness to work closely together, we have worked in partnership for over 10 years. This has resulted in significant advances for our mobile, SIP and Hosted PBX offerings. The key area any business appreciates most is the ease in which it can engage, plan and deliver projects for customers with its partners. With Columbus, we can always provide a great service for our customers… we simply do not get the same level of service from any other company.

Christian CoeManaging Director - Telecoms Advisor Ltd

Working with Columbus is easy; they are great partners and the team responds quickly to our requests for input. In fact, they are the most responsive and easy to work with partner we have, even when we have challenges to resolve.

Gabrielle AlamManaging Director, Eyes2market UK Ltd

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“Make operational life simpler by switching to a single, reliable and trusted solution provider and concentrate on what’s really important to your business.”

What We Deliver…

Outstanding customer service and account management

A single supplier to help you consolidate services and reduce costs

Hassle free switching from your incumbent provider

Excellent network coverage and resilience

Extensive, high quality portfolio of services covering voice, data, mobile and IT

Reduced admin time with a single invoice for all services and a single point of contact

Big savings on multiple service bundles, competitive tariffs and accurate and timely bills

Commercial strength, stability and longevity

Need Help? Talk to a Columbus expert. Call us on 0333 240 7755. Let's go!