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Assured Broadband is a specialist Business Broadband service designed to support Columbus IP telephony services such as SIP Trunks and Horizon, our hosted phone system.

Columbus provides high quality, business broadband services designed to meet the bandwidth and usage needs of today’s businesses. Whether you are a home worker, small business or large organisation, we have a broadband solution to suit your needs precisely. With more applications moving from the office to the cloud including business phone systems, it is critical that you can connect your business and workforce reliably wherever they are located. Our full range of business broadband services includes Assured Broadband; a voice-only broadband service which includes fully managed, high quality Cisco hardware. Assured Broadband supports our SIP Trunks and Hosted Phone Systems to deliver high quality calls backed up by a comprehensive service level agreement.

Reasons to choose Assured Business Broadband

Business Only Network

A broadband network built exclusively for business use, designed to ensure that you get the most reliable services.

Outstanding Network Quality

We provide you with the peace of mind that our network has been built and maintained to deal with any circumstances.

Commercial Flexibility

An extensive range of business broadband services to suit all budgets combined with flexible contract terms.

Exceptional Customer Service

An ongoing commitment to provide exceptional customer service to all our business broadband customers.

How Columbus Assured Broadband differs from the big networks

No consumer traffic clogging up the network during business hours.

Great range of features designed specifically for businesses.

Exceptional UK-based customer service and account management

Assured Broadband Service Highlights

  • Specialist broadband product designed for IP Telephony
  • Great value for money
  • Business-only network and service
  • Fully managed, high quality Cisco router
  • Supports up to 15 concurrent voice calls (G.729)
  • Flexible contract terms
  • Static IP address included
  • Hassle free migration process
  • Exceptional UK-based support
  • Underpinned by a stringent SLA
  • Free install and free router on 36 month term

Download the brochure

Is Assured Broadband right for my business?

Any business considering next generation voice services such as a hosted phone system or SIP Trunks should consider Assured Broadband as their access service. In doing so your business will benefit from a solution which is managed end-to-end. This means that one supplier has full visibility and control of all elements of the solution which provides more responsive customer service and faster fix times if a fault should occasionally arise. You will also benefit from reduced rental charges for the combined services, which will help you save you time and money.

Our focus is entirely on providing hassle-free, simple to use services for businesses and our customer service is UK-based and second to none. If you need to talk to us, you won’t ever have to wait in a call queue and we will answer your call very quickly. Call us on 0333 240 7755 and see for yourself.

Assured Broadband includes a very stringent service level agreement and a service called Business Care to ensure that we get you back up and running as quickly as possible when faults may very occasionally arise. When businesses require the fastest possible time to fix on Business Broadband, Business Care provides the additional reassurance a business needs which is backed up by our exceptional customer service. We make sure we fix things in the quickest possible timeframe and communicate clearly and effectively throughout the process.

Assured Broadband is ideal for multi-site businesses such as estate agents, garages, retail outlets, restaurants, bars and surgeries to name a few. It’s a simple process to switch providers and we will help you consolidate services for simpler management, better customer service and improved value.

Frequently Asked Questions

What is the quality like?

Reassuringly our network is designed specifically for business users. We offer a geographical resilient network and prioritise time-critical and business-critical applications at all times.

Is your support team UK based?

When faults do occasionally occur, especially for a business, you need to know that the team supporting your broadband are UK based, well trained and understand the importance of getting your service back up and running as quickly as possible. Customer service is at the heart of our organisation and you will be able to reach us quickly every time.  Every member of our support staff is UK based and every team member is taught to set expectations correctly, communicate effectively and above all resolve the issue in the shortest possible time frame.

How long will it take to get my business up and running?

  • To switch broadband from another supplier – 10 working days
  • To switch broadband and phone line from another supplier – 10 working days
  • To install a new line and business broadband – 10 working days
  • To install a new lines and Assured Broadband – 10 working days
  • To regrade your existing Columbus Business Broadband service – 5 working days

Will it save me money?

As Columbus can supply you with voice, data, mobile and IT services we can save you money by consolidating your services and your business will benefit from:

  • Discounts for multiple services
  • Lower bills
  • A single suppler
  • A single point of contact for all services
  • One bill for all services which will save you time and money

Is it easy to switch suppliers?

Over time we’ve seen faster broadband speeds becoming more widely available and organisations are better informed of what does and doesn’t represent good service and value. Whether it’s the way a broadband service is performing or the level of support received when an issue arise. We are experts in managing small and large scale migrations and we will work closely with you through every step of the migration process whether it is for a single broadband service or nationwide estate. Our operational expertise combined with our exceptional customer service is a key differentiators.

Make an Enquiry. Let's go!

Want to find out more about Columbus Assured Broadband solutions? Get in touch.

Columbus are very flexible in their approach to our demands, keeping control over our business connections, supporting our remote staff & providing us with a value for money service. The friendly efficient staff are always on hand to help when required.

Jerry GriffinFacilities Manager, PEI-Genesis UK Ltd

We originally approached Columbus to help us fill the gaps in our inbound solutions portfolio. Due to their fantastic support, customer service and willingness to work closely together, we have worked in partnership for over 10 years. This has resulted in significant advances for our mobile, SIP and Hosted PBX offerings. The key area any business appreciates most is the ease in which it can engage, plan and deliver projects for customers with its partners. With Columbus, we can always provide a great service for our customers… we simply do not get the same level of service from any other company.

Christian CoeManaging Director - Telecoms Advisor Ltd

Working with Columbus is easy; they are great partners and the team responds quickly to our requests for input. In fact, they are the most responsive and easy to work with partner we have, even when we have challenges to resolve.

Gabrielle AlamManaging Director, Eyes2market UK Ltd

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    What We Deliver…

    Outstanding customer service and account management

    A single supplier to help you consolidate services and reduce costs

    Hassle free switching from your incumbent provider

    Excellent network coverage and resilience

    Extensive, high quality portfolio of services covering voice, data, mobile and IT

    Reduced admin time with a single invoice for all services and a single point of contact

    Big savings on multiple service bundles, competitive tariffs and accurate and timely bills

    Commercial strength, stability and longevity

    Ready to take the next step? Let’s work together. Let's go!