Call Recording solutions from Columbus UK include fixed line call recording, VoIP Call Recording and Mobile Call Recording. If your business needs to record calls for either training and quality or regulatory purposes (PCI DSS, FSA, MiFID II) then we have a dependable solution for you.

Columbus provides a wide range of call recording solutions for businesses for both on-premise phone systems covering PBX manufacturers such as Avaya, Cisco, Mitel, Samsung, Shoretel and Unify and many more besides. Alongside our on-premise solutions we also provide cloud call recording solutions for hosted telephony or VoIP services such as Horizon. Our solutions can be used with legacy fixed line services such as ISDN or if you have already made the move to next generation business line services such as SIP Trunks, our award winning RecordX unified call recording solution will complement your environment perfectly.

Reasons to choose Call Recording Solutions from Columbus UK

Single And Multi-Site

Columbus provides call recording solutions for single and multi-site businesses in a single, integrated solution, accessible from an intuitive browser-based app.

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Secure And Compliant

RecordX call recording solutions meet all UK and EU compliance and regulatory requirements including PCI DSS, FSA and MiFID II.

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CRM And Database Integration

Columbus Call recording solutions give you the ability to link valuable customer information to your recordings for search and playback.

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Empower Exceptional Service

Intuitive and fast call recording search, retrieval, and playback ensures that your business delivers the best possible levels of customer service.

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Take the guesswork out of communications management

Protect your business integrity and client relationships

with tamperproof evidence of who said what in case of disputes.

Exceed compliance with current FCA guidelines

as well as MiFID II, PCI DSS and HIPAA regulations.

Deter fraud

by letting customers know you're recording their call.

Playback calls

to confirm customer requirements such as order quantities and values. Monitor and improve call handling using playback and call evaluation.

Outstanding Call Recording Solutions

Happier customers, higher sales, better business security

RecordX helps you drive the changes that matter most to your organisation. RecordX is a comprehensive extension and line side recording solution packed with innovative features to search, record, play and archive calls. Leading edge web technologies ensure that RecordX is one of the most powerful yet easiest to use call recording solutions available in the UK market today.

Call Recording that ticks all the boxes

RecordX provides the call information you need to make a real difference to your business. Every phone conversation is recorded and securely stored for quick and easy retrieval. You can use recordings to evaluate and improve service and sales techniques, to check customer contracts and requirements, or as evidence incase of disputes and for compliance purposes. In short, you can tick all the boxes.

How Columbus Call Recording Solutions Benefit Your Business

Works with all network technologies including ISDN, SIP, Hosted & Mobile so no need to upgrade your line or network services to take advantage.

Save time, money and hassle. Simple to use & easy to manage. Avoid costly disputes with tamper proof AES 256 bit message encryption.

Improve business performance. Call Recording will help you monitor individuals and teams, identify training needs and support your team better.

Columbus RecordX Call Recording – an innovative, intuitive and versatile solution

A smarter way to do business with comprehensive, secure & reliable call recording…

  • Easy to use web-based search
  • Intelligent Archiving
  • Store calls indefinitely
  • No storage costs
  • Easy playback of archived calls
  • Automatic pause/resume
  • A Software Development Kit enables RecordX to be integrated with payment systems
Call recording solutions from Columbus UK include RecordX for businesses. Record all calls, intuitive web-based search, retrieval and playback. PCI DSS, FSA and MiFID II compliant.

Want to find out more about Call Recording Solutions from Columbus UK? Get in touch.

Columbus are very flexible in their approach to our demands, keeping control over our business connections, supporting our remote staff & providing us with a value for money service. The friendly efficient staff are always on hand to help when required.

Jerry GriffinFacilities Manager, PEI-Genesis UK Ltd

We originally approached Columbus to help us fill the gaps in our inbound solutions portfolio. Due to their fantastic support, customer service and willingness to work closely together, we have worked in partnership for over 10 years. This has resulted in significant advances for our mobile, SIP and Hosted PBX offerings. The key area any business appreciates most is the ease in which it can engage, plan and deliver projects for customers with its partners. With Columbus, we can always provide a great service for our customers… we simply do not get the same level of service from any other company.

Christian CoeManaging Director - Telecoms Advisor Ltd

Working with Columbus is easy; they are great partners and the team responds quickly to our requests for input. In fact, they are the most responsive and easy to work with partner we have, even when we have challenges to resolve.

Gabrielle AlamManaging Director, Eyes2market UK Ltd

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“Make operational life simpler by switching to a single, reliable and trusted solution provider and concentrate on what’s really important to your business.”

What We Deliver…

Outstanding customer service and account management

A single supplier to help you consolidate services and reduce costs

Hassle free switching from your incumbent provider

Excellent network coverage and resilience

Extensive, high quality portfolio of services covering voice, data, mobile and IT

Reduced admin time with a single invoice for all services and a single point of contact

Big savings on multiple service bundles, competitive tariffs and accurate and timely bills

Commercial strength, stability and longevity

Need Help? Talk to a Columbus Call Recording Solution expert. Call us on 0333 240 7755. Let's go!