Category

Voice Services

Voice Services

Music on Hold from Columbus UK for all of your on hold requirements including announcements, auto attendant greetings, music on hold, call queue comfort messages an more.

Music On Hold – 5 reasons why your business could benefit from professional MoH

By Business Phone Systems, Music on Hold, Voice Services

Music on Hold can make the difference Could your business be missing a trick when it comes to welcoming customers who connect with you over the phone? Here are our top five reasons you should be installing a professional music on hold and audio greeting today. Your telephone system is a doorway to your business where first impressions really do…

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Hosted Phone Systems from Columbus UK include a variety of Disaster Recovery options as standard so if your workers are snowbound they can still work as if they were in the office.

Hosted phone system helps luxury eyewear retailer beat the ‘Beast From The East’

By Disaster Recovery, Hosted Phone Systems, Hosted Telephony, Inbound Call Solutions, Mobile Services, Remote Working
S truck by the worst snowstorms in over a decade and unable to get to work for three days, learn how it was business as usual for Pretavoir staff using the Horizon hosted phone system and mobile apps from Columbus UK. The ‘Beast From The East’ Arrives in the UK Overnight on Wednesday, 28th February, unprecedented amounts of snow fell...
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PCI DSS Compliance solutions from Columbus UK

Is it time you tackled your PCI DSS compliance?

By Call Recording, Inbound Call Handling Services, Inbound Call Solutions, Legislation and Compliance, PCI Compliance, PCI DSS

PCI DSS Compliance The UK Government’s Cyber Security Breaches Survey 2017* revealed that nearly half of all UK businesses had suffered a cyber breach in the previous 12 months with small businesses hit particularly hard by attacks. With more stringent data protection laws in the form of the EU’s new General Data Protection Regulation (GDPR) coming into force in May…

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Hosted Phone System handsets from Columbus UK. Image of Polycom VVX IP handsets. One IP handset in focus in foreground. One IP handset blurred in background.

Hosted Phone System Promotion

By Business Phone Systems, Business VoIP, Cloud Voice, Hosted Business Phone Systems, Hosted Telephony

Hosted Phone System Promotion As working practices have altered dramatically over the last decade, more businesses need communications technology which affords them increased flexibility for employees that work on the move or from home for example. Columbus provides a hosted phone system called Horizon which is great for businesses as it is quick to deliver, easy to manage and very…

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Call Recording Solutions from Columbus UK. PCI DSS, FSA and MiFID II compliant. Call 0333 240 7755.

MiFID II – the jargon free guide to call recording

By Call Recording, Legislation and Compliance, Mobile Services, Voice Services
A simple guide to recording and storing conversations to comply with MiFID II. Detangling the complexity of MiFID II. How does it impact your organisation and how can you prepare? The Markets in Financial Instruments Directive, commonly known as MiFID II, is due to come into force in January 2018. First introduced by the EU in response to the 2008...
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MiFIDII, FSA and PCI DSS compliant call recording solutions from Columbus UK.

What are the business benefits of call recording?

By Business Phone Systems, Business VoIP, Call Recording, Hosted Business Phone Systems, Inbound Call Handling Services, Inbound Call Solutions

What are the business benefits of call recording? With new legislation in the form of MiFID II coming into force for financial services organisations next year plus other ongoing UK and EU compliance requirements (PCI DSS and FSA), there are lots of regulatory reasons for introducing call recording to your business. But it’s not just about compliance; there are plenty…

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Three Big Reasons to Move Your Business to SIP Trunks.

Three big reasons to move your business to SIP Trunks today

By Business Phone Systems, SIP Trunking, Voice Services
Three big reasons to move your business to SIP Trunks today The movement from traditional phone lines over to SIP Trunks and hosted telephony services is something that businesses can’t ignore. With major suppliers announcing that they will be switching off their ISDN network, the stalwart across offices in the UK for decades, by 2025, now is the time to...
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Image of the business case for SIP eGuide cover page from Columbus UK. Columbus explores the business case for ISDN replacement services such as SIP Trunks and Hosted Telephony Solutions from Columbus UK.

SIP and the benefits of moving from older ISDN Business Line services

By Business Phone Systems, Flexible Working, Remote Working, SIP Trunking
If you have not already moved to SIP, you should consider it now. Over the past few decades, cultural and technological trends have dramatically transformed the workplace. Today, flexible working is a way of life. Employees now have greater control over their work-life balance than ever before, and employers understand that productivity is not confined to a desk. As such,...
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Image of graphs on A4 paper.

Consider a Converged Business Communications Solution

By Broadband, Business Phone Systems, Converged Business Communications, Mobile Services, Voice Services
Save time and money with a single provider for your business communications services. It maybe time consider a Converged approach.  If your business uses multiple providers for its communication services, then you will be familiar with the pain of making a change to your services all too well. If you are moving to a new office, coordinating multiple providers can...
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How To Balance Your IT And Telephony Priorities

By Business VoIP, Cloud Services, Cloud Voice, Hosted Business Phone Systems, Hosted Telephony, IT Services, Mobile Services, Voice Services
The Only Constant is Change Today’s IT decision makers are facing a rapidly changing digital landscape. The priorities of IT departments within businesses are evolving, driven by three distinct pressures: The move from the ground to the cloud We’re not using 56k dial up anymore. The ubiquity of high bandwidth data connections has made cloud technology readily available to businesses...
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